This policy explains what information the CADUCEX Cloud AI Agent Workspace (the domain agentx.caducex.com and its subdomains — "the service") collects, why, who it is shared with, how long it is kept, and what rights you have over it.
This policy applies to the cloud AI agent workspace provided by CADUCEX (the trade name of this service, referred to below as "we", "us" or "the platform"), including the marketing site, the customer console, the authentication pages, your own container workspace, and our email communications with you.
Third-party services you connect yourself (for example model-provider APIs, or messaging platforms such as Feishu / DingTalk / Telegram) collect and process your information independently, under their own privacy policies. They are outside the scope of this policy.
We collect on a "minimum necessary" basis. We do not actively collect anything unrelated to providing the service, billing or security.
| Purpose | Information involved |
|---|---|
| Creating and maintaining your account, providing the workspace | Account information, usage records |
| Billing, invoicing, handling refunds | Subscription and billing information |
| Sending service notices (sign-up, expiry, security) | Email address |
| Troubleshooting and technical support | Operational logs, communication records |
| Security (brute-force, abuse and attack detection) | Sign-in records, source IP, security logs |
| Metering and quota management | Web-reading call counts |
| Meeting legal obligations, responding to lawful requests | To the extent required by law |
We share information with processors only as far as necessary, and require them to protect it to a standard equivalent to this policy:
| Type of processor | Information shared | Purpose |
|---|---|---|
| Payment provider (Paddle, Merchant of Record) | Email, order amount, order number | Payment, refunds, reconciliation, invoicing and tax compliance |
| Email delivery provider | Email address, notice content | Sending sign-up, expiry and security notices |
| Infrastructure and network providers | Operational data hosting your container and this system | Servers, storage and network egress |
| Law enforcement or regulators | The necessary scope required by law | Meeting legal obligations |
If a merger, acquisition or transfer of assets occurs in future, your information may be transferred as an asset. We will notify you in advance, and the recipient remains bound by this policy.
Our hosts and data storage are located in Canada. The payment and email providers we use may process data in facilities in the United States or other countries. Your information may therefore be transferred to and stored outside your country or region.
By using the service you acknowledge and agree to this cross-border processing. Through contracts and access controls we require processors to protect your information to a standard no lower than this policy.
| Data | Retention period |
|---|---|
| Account information | For the life of the account |
| Files and conversations inside the container | For the life of the account; deleted or anonymised within 30 days after termination |
| Subscription and transaction records | Kept 6 years as required by Canadian tax rules |
| Security and access logs | No more than 180 days (longer where lawfully required for attack investigation) |
To the extent permitted by applicable law, you have the right to:
To exercise these rights, email talarixcanada@gmail.com with the subject "Privacy request". We reply within 30 days. To protect your account we may ask you to verify your identity through your registered email address.
Our measures include:
The service is aimed at businesses and adult individual users, and is not intended for anyone under 18 or under the age of majority where they live. We do not knowingly collect personal information from minors. If we learn that we hold such information without guardian consent, we will delete it. If you are a guardian and become aware of this, please contact us.
We may update this policy from time to time. For material changes affecting your rights we give 30 days' notice by site notice or email; other changes take effect when published. Continuing to use the service after a change means you accept the updated policy. Earlier versions are available on request.
| Trade name | CADUCEX |
|---|---|
| Privacy contact / email | talarixcanada@gmail.com |
| Support phone | +1-647-334-6720 |
| Payment processor | Paddle.com (Merchant of Record) |
| Governing law | The laws of Ontario, Canada |
This service is offered under the trade name CADUCEX. If you need to verify the legal name and contact address of the operating entity (for example to exercise privacy rights or for legal process), email the address above and we will provide it within 3 business days.
This policy is published in both Chinese and English. If the two texts differ in meaning, the Chinese text prevails. Last updated 2026-10-14.