Terms of Service

1Agreement and acceptance

This service is provided by CADUCEX (referred to below as "we", "us" or "the platform") and delivered through the domain agentx.caducex.com and its subdomains. CADUCEX is the brand name under which this service is offered.

Online ordering and payment for this service are handled by our online reseller Paddle.com (see section 4).

By placing an order, paying for, or actually using this service, you confirm that you have read, understood and agree to all of these terms. If you do not agree, please do not use the service. If you use the service on behalf of an organisation, you represent that you are authorised to do so, and these terms bind both that organisation and you personally.

These terms, together with our Privacy Policy and Refund Policy, form the complete agreement. If they conflict on a specific point, the order of precedence is: Refund Policy > Terms of Service > Privacy Policy.

2What the service is

This service is a hosted cloud AI agent workspace. When you pay, you get:

• a container dedicated to you (one person, one container, isolated from other users), running in the cloud 24/7;
• a private URL (of the form xxxxxx-hct.agentx.caducex.com) for signing in to your workspace;
• built-in agent capabilities: writing files, running scripts, scheduled tasks, producing reports, reading web pages, translation and more;
• the ability to connect, under your own configuration, major model providers (Gemini, Claude, OpenAI, DeepSeek and others) and messaging bots (Feishu / DingTalk / Telegram and others).

The service is provided on a "best efforts" basis; the specific availability commitments are in sections 11 and 12.

3Your account

• Please provide a valid email address when you sign up; your account and all notices depend on it.
• Your account is for you or your organisation only. It may not be transferred, sold, rented or shared. Everything done through your account is treated as done by you.
• There is a single gate for signing in (username + password). Please choose a strong password, do not reuse one from another site, and keep your welcome email safe. Losses caused by your own lack of care (a leaked password, a shared account, or your workspace URL being passed on) are yours to bear.
• For security we may place temporary limits on clearly abnormal accounts (such as a lockout after repeated failed sign-ins, or blocking abnormal traffic), and will notify you where practicable.
• Please change the initial password immediately after your first sign-in.

4Price, billing and payment

All prices are quoted in US dollars (USD), per account:

• What "annual" means: annual = pay for 10 months and receive 12 months of service (i.e. two months free).
• Billing period: calendar month, business time zone America/Toronto (starting 00:00 on the 1st); quotas reset automatically on the 1st of each month.
• Payment method: handled by our online reseller Paddle (as Merchant of Record). The payment methods actually available are those shown at checkout.
• Taxes: in the Paddle checkout, applicable sales tax / VAT is calculated and collected by Paddle under the rules of your location. Until the automated checkout is live, we may confirm orders and receive payment manually through the purchase / renewal entry in the workspace; during that period the amount payable is the list price above.
• Auto-renewal: subscriptions renew automatically at the billing period you selected, charged by Paddle to the payment method you chose at checkout. You may stop renewal at any time and no further charges will be raised. The consequences of not renewing are in section 11.
• Refunds: you may request a full refund, no questions asked, within 30 days of the first charge — see the Refund Policy.
• Price changes: we may adjust prices with 30 days' notice; prices already paid for a current period are unaffected.

5Free trial

• New users may take a 30-day free trial. No payment is required.
• During the trial you get a workspace of the same shape as a paying customer (including a private URL and your own container).
• If the trial ends without renewal, the container and the data in it are reclaimed and deleted without recovery. Please export anything you need before the trial ends.
• The free trial is provided "as is"; our liability for it is described in section 13. We may refuse or terminate trials for repeated sign-ups by the same party, or for use that breaches section 7.

6Quotas and fair use

• The web-reading add-on includes 3,000 web-page reads per month.
• Once the monthly quota is used up, the platform channel returns 429 and the agent automatically falls back to its built-in reading method, so functionality is not interrupted; the quota resets automatically on the 1st of the next month. We do not charge you automatically and do not degrade existing service because of it.
• If you need a larger quota, contact us to upgrade.
• You must not circumvent quota limits through multiple accounts, scripts or any technical means.
• Container resources (CPU / RAM / disk) follow the plan you bought. Sustained over-use can affect both your own stability and that of shared infrastructure, and we may contact you to adjust it.

7Acceptable use policy

When using this service you must not:

• break any law or regulation of your location or of the place where your conduct occurs;
• generate, store or distribute content prohibited by law, including but not limited to child sexual abuse material, terrorist propaganda, fraud, defamation or content that violates others' privacy;
• infringe anyone's intellectual property, trade secrets or other rights;
• scan, probe, intrude into or interfere with anyone else's systems, networks or accounts without authorisation (including this platform and other users);
• send spam, carry out network attacks, or distribute malware;
• use the service for cryptocurrency mining, or for resource consumption unrelated to what the service is for;
• circumvent technical protection measures: cracking or bypassing paywalls, login walls, CAPTCHAs or other access controls to read content you have no right to access;
• scrape and process personal information you have no legal right to process;
• resell, act as an agent for, time-share, or bulk-create accounts for third parties;
• use the service's output directly as medical diagnosis, legal advice, investment decisions or similar professional conclusions without review by a qualified person;
• evade quotas, impersonate identities, or interfere with platform metering and security mechanisms.

8Your content and your responsibility

• Files you upload, content you generate, and your conversation records with the agent belong to you (or to your organisation). We claim no ownership.
• You warrant that you hold lawful rights and a lawful basis for the content you ask the service to process, including any necessary consents where personal information is involved.
• You are responsible for everything you do with the service and its consequences, including the instructions you give the agent, the third-party services you connect, and what you use the output for.
• You must also comply with the law of your location and with the terms of service of the model provider you use. You bear the consequences of breaching them.
• You should back up important data yourself. Data inside your container is not our backup obligation.

9Third-party services

The service can be used together with third-party services (model providers, messaging platforms, payment channels and others). These are provided and controlled by independent third parties:

• we do not control, endorse or warrant their availability, stability, pricing or output quality;
• their terms and fees are agreed directly between you and them;
• we are not liable for the effects of their outages, price increases, account bans or policy changes, but we will help you investigate or migrate as far as we can.

10Intellectual property

The software, interface, trademarks (CADUCEX), documentation and design of this service belong to us or our licensors and are protected by intellectual property law. We grant you a non-exclusive, non-transferable, non-sublicensable right to use the service, solely for normal use in accordance with these terms.

You must not copy, reverse engineer, decompile, disassemble or modify the software, use it to develop a competing product, or remove any proprietary notices from it.

We may use anonymised, aggregated statistics (for example total call counts and success rates) for capacity planning and service improvement. Such information contains nothing that identifies you.

11Availability, changes and termination

• Availability: the service is provided on a "best efforts" basis (see section 12). We carry out necessary scheduled maintenance, where possible at off-peak times and with advance notice.
• Feature changes: we may add, adjust or retire individual features. For changes that materially reduce the service within a period you have already paid for, we give 30 days' notice and provide the corresponding remedy under the Refund Policy.
• You terminate: you may stop renewal or request account termination at any time. How charges for a current period are handled is set out in the Refund Policy.
• We terminate: we may suspend or terminate your account if — you seriously breach these terms; your conduct endangers the platform or other users; we are required by law to stop providing the service; or we discontinue the service entirely (in which case we give at least 30 days' notice and refund the unused portion).
• Non-renewal: the account enters the termination process and the container and data are reclaimed and deleted under the timelines in section 8 of the Privacy Policy. You may contact us within 30 days after termination to retrieve your material first.

12Disclaimers

• AI output can be wrong. The agent is driven by large language models; its output may be inaccurate, incomplete, biased or out of date. Do not rely on it directly as fact or as professional advice. This service does not provide medical, legal, tax or investment advice; for decisions of that kind you must consult a qualified professional and verify matters yourself.
• Web reading has limits. Sites that require a login, use anti-bot measures, render content by script, or sit behind a paywall may not be readable, or only partly readable. We do not promise that any particular site can be read.
• Results depend on the model you choose. We do not control the model providers you connect to, and do not endorse any particular model's output quality, availability or price.
• Data integrity. You should back up important data yourself. We are not liable for data loss caused by a failure to back up.
• Third-party conduct is excluded. Effects caused by problems at third-party services (model providers, network operators, payment channels, messaging platforms and others) are outside our responsibility.

13Limitation of liability

Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited (for example liability for our gross negligence, wilful misconduct or fraud, or liability that consumer protection law does not permit to be excluded). If the law of your location gives you stronger rights, that law prevails.

14Your indemnity to us

If you breach these terms, or your conduct (including content you process, instructions you give, or third-party services you connect) leads to a third party making a claim, demand or action against us, you agree to defend and indemnify us, holding us and our affiliates harmless from any resulting loss, liability, damages, reasonable legal fees and costs.

We will let you know promptly when such a claim is received and will cooperate reasonably in the defence. We reserve the right to choose or appoint our own counsel and to settle on our own terms.

15Force majeure

We are not liable and are not in breach for interruptions or delays caused by events beyond our reasonable control. Such events include, without limitation: natural disasters, epidemics, war, terrorism, riots, acts of government, changes in law or policy, power or telecom outages, submarine cable failures, internet backbone or cloud provider failures, large-scale cyber attacks, and other events of force majeure.

16Sanctions and export compliance

You represent and warrant that you are not a restricted party on any applicable sanctions list (including relevant lists of Canada, the United States, the European Union and the United Nations), and are not located in a comprehensively sanctioned country or region. You must not use the service to provide services to such parties or to transfer controlled technology. If we become aware of such circumstances we may suspend or terminate the service immediately.

17Changes to these terms

We may revise these terms from time to time. For material changes affecting your rights or obligations we give 30 days' notice by site notice or email; other changes take effect when published, and we update the version number and effective date at the top of this page. Continuing to use the service after a change takes effect means you accept the revised terms. If you do not agree, stop using the service and contact us.

18Governing law and disputes

• These terms and any dispute arising from them are governed by the laws of Ontario, Canada, without regard to conflict-of-laws rules.
• The parties will first negotiate in good faith; either may start that process by written notice, and if the matter is not resolved within 30 days of delivery of that notice, either may bring proceedings.
• Unless mandatory law provides otherwise, the parties agree to the exclusive jurisdiction of the competent courts of Toronto, Ontario.

19General

• Severability: if any provision is held invalid or unenforceable, the remaining provisions stay in effect.
• No waiver: our failure or delay in exercising any right under these terms is not a waiver of that right.
• Entire agreement: these terms, together with the Privacy Policy and Refund Policy, form the entire agreement between us regarding the service and supersede any earlier oral or written communication.
• Notices: we give notice through the email address you registered or by site notice, effective on sending; you give notice to us at the email address below.
• Headings: section headings are for convenience only and do not affect interpretation.

20Contact

This service is offered under the trade name CADUCEX. If you need to verify the legal name and contact address of the operating entity (for example for invoicing, a complaint or legal process), email the support address above and we will provide it within 3 business days.

These terms are published in both Chinese and English. If the two texts differ in meaning, the Chinese text prevails. Last updated 2026-10-14.